Shipping policy
Shipping Policy – Proverta
Last updated: April 2026
At Proverta, we are committed to delivering your order quickly, safely, and efficiently.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, it will be shipped out and you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times:
- Canada: 5–10 business days
- United States: 5–12 business days
- International: 7–15 business days
Please note that delivery times are estimates and may vary due to factors outside our control.
Shipping Costs
- We offer Free Shipping on most orders
- Any applicable shipping fees will be calculated at checkout
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email.
Please allow 1–3 days for tracking updates to appear in the system.
Delays
While we aim to deliver on time, delays may occur due to:
- High demand periods
- Shipping carrier delays
- Customs processing (for international orders)
Proverta is not responsible for delays caused by third-party carriers.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for:
- Orders shipped to incorrect addresses provided by the customer
- Lost or undelivered packages due to incorrect information
Lost or Stolen Packages
Proverta is not responsible for lost or stolen packages once marked as delivered.
If you experience an issue, please contact the shipping carrier directly.
You can also reach out to us and we’ll do our best to assist you.
Damaged Items
If your order arrives damaged, please contact us immediately at:
Include:
- Your order number
- Photos of the damaged item
We will resolve the issue as quickly as possible.
Contact Us
For any shipping-related questions, contact us anytime: